Timetables and tickets Bus Timetables Bus tickets Discount Terms Services Instructions, Terms and Conditions FAQ Travel Services Fares Bus Tickets mobile app Parcel services Send parcel Extra services Pack it right Track & Trace Parcels Prices Receive a parcel General Conditions of Carriage FAQ/Parcel Services Service Points Service Point Search Service Point Network Business Transport and freight services Services for online stores Corporate Sales

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Delivery time The parcel is delivered to the Parcel Pick-up Point nearest to the consignee’s (recipient’s) address or chosen by the consignor (sender) within 1-3 workdays.
Dispatch and pick-up point Matkahuolto terminals, Matkahuolto agents, K-Markets, R kiosks or Matkahuolto’s other parcel pick-up points. Search for service points
Maximum weight 30 kg
Maximum dimensions 60 cm x 60 cm x 120 cm
Payer Consignor
Extra services Available for the parcel are Supplementary Insurance Cover, Cash-on-Delivery and Handle with Care. Extra services
Track & Trace You can monitor the progress of your consignment online using the consignment number. Go to Track & Trace
Arrival notification Matkahuolto will notify the consignee by text message or email when the parcel can be picked up.
Picking up Parcels are collected at the service point indicated in the arrival notification. Parcels are handed over on presentation of an ID. Acceptable IDs are a driving license, passport and identity card issued by the police. If the parcel is picked up by somebody other than the consignee indicated in the address card, the person collecting the parcel must have a written authorisation to collect it in addition to an acceptable ID. Written authorisation
Price  Check the price list
Pricing policy Parcels are priced according to weight and selected extra services.

Parcels are held at the pick-up point for 14 days after which any uncollected parcels will be returned to the dispatching Matkahuolto terminal at the consignor’s expense.

Limitations   The parcel may not contain any live animals, firearms, perishable products, dangerous goods or other content in contravention of the General Conditions of Carriage.  


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