Timetables and tickets Bus Timetables Bus tickets Discount Terms Services Instructions, Terms and Conditions FAQ Travel Services Fares Bus Tickets mobile app Parcel services Send parcel Extra services Pack it right Track & Trace Parcels Prices Receive a parcel General Conditions of Carriage FAQ/Parcel Services Service Points Service Point Search Service Point Network Business Transport and freight services Services for online stores Corporate Sales

Timetables and ticket purchase

Track & Trace consignments

Supplementary insurance coverage

We recommend supplementary insurance coverage for valuable consignments.

The insurance is force in Finland from the moment when the parcel is received for delivery up until the moment when it is handed over to the consignee. The insurance also covers the cost of the immediate return of the parcel in the event it cannot, for one reason or another, be delivered to the consignee.

The basis for compensation under the supplementary insurance cover is the value of the goods as shown on the invoice plus transport charges or the fair value of the goods plus transport charges. The maximum compensation is EUR 1,700 per consignment. No deductible applies with supplementary insurance coverage. Any payment of compensation is subject to the condition that the amount of loss and damage can be verified. Any externally visible damage must be reported in writing before acknowledging the receipt of the consignment. Hidden damage must be reported in writing within seven (7) days of the date when the consignment was handed over. The beneficiary must file a claim for damages with Matkahuolto in writing within one month of the occurrence.

Supplementary coverage is not available for cash, securities, precious metals, jewellery made of precious metals, pearls, jewels, works of art, or living animals. The supplementary insurance coverage does not cover any loss of or damage to the insured goods caused by delay.

A consignment with supplementary insurance coverage must be duly packaged as required by contents. Read the packing instructions

Any damage to a consignment insured with supplementary coverage will be indemnified under the LähiTapiola Cargo Insurance, Terms and Conditions T 03, Full Cover. More detailed exclusions are specified in the LähiTapiola Cargo Insurance, Terms and Conditions T03,² in section 3 Exclusions.

Supplementary insurance cover is available for Near Parcels, Bus Parcels, Express Parcels and Home Delivery.

Check the price list

fi| sv| en