Timetables and tickets Bus Timetables Bus tickets Discount Terms Services Instructions, Terms and Conditions FAQ Travel Services Fares Bus Tickets mobile app Parcel services Send parcel Extra services Pack it right Track & Trace Parcels Prices Receive a parcel General Conditions of Carriage FAQ/Parcel Services Service Points Service Point Search Service Point Network Business Transport and freight services Services for online stores Corporate Sales

Timetables and ticket purchase

Track & Trace consignments

DELIVERY FREIGHT

Delivery freight is delivered to the consignee’s (recipient’s) address.

Delivery time

During the work week parcels are normally transported to the destination within 24 hours and delivered to the consignee on the following work day. 

Dispatch and pick-up point

Matkahuolto terminals and Matkahuolto agents The parcel is delivered to the consignee. Search for service points

Maximum weight 55 kg
Maximum dimensions

The maximum dimensions of a parcel (length x width x height) is 300 cm. Maximum length of side is 230 cm

Maximum number of parcels in single consignment A single consignment may contain a maximum of five parcels from the same consignor to the same consignee.
Payer Consignor
Extra services

Extra services available for the parcel are Handle with Care, Dangerous Goods, and Supplementary Insurance Cover. Extra services

Track & Trace

You can monitor the progress of your consignment online using the consignment number. Go to Track & Trace

Arrival notification No specific notice of delivery is given to corporate customers. The deliveries are made Monday-Friday during 8.00–16.00. Consumer customers are informed of the arrival of the parcel by phone to agree on the time of delivery.
Price  Price list.
Storage

If the consignee cannot be reached and the parcel delivered, it will be held free of charge for 14 days after which any uncollected parcels will be returned to the consignor at the consignor’s expense unless otherwise agreed.

Limitations Cash-on-delivery is not available for the service. The parcel may not contain any live animals, perishable products or any content in contravention of the General Conditions of Carriage.
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