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Western Union Money Transfer Service

Matkahuolto’s all terminals and approx. 10 agents offer Western Union’s money transfer services. With Western Union’s money transfer service, you can send funds safely to you loved ones all over the world, such as a family member in need of financial support or a travelling friend. Western Union is one of the world’s largest companies offering money transfer services with nearly 350,000 Agent locations in over 200 countries and territories.

With Western Union, sending money is quick, easy and safe. The recipient can claim the money within a few minutes of dispatch.* Recipients are not required to pay any charges.*

Benefits

As Western Union money transfer customer, you will be able to
  • send and receive money quickly, easily and reliably
  • draw upon the resources of the world’s largest network with over 350,000 Agent locations in over 200 countries
  • make use of FEXCO’s Call Centre services in over 25 languages. FEXCO’s Call Centre is open daily round the year from 9:00 to 21:00.

Using the service is easy

Sending money

  1. Go to your nearest Matkahuolto terminal or agent offering Western Union’s services. Use the Agent Location Finder to find your nearest outlet .
  2. Complete the ‘To Send Money’ form.
  3. Pay the amount to be sent to the agent and the service charge. Always present a valid proof of identity when making the payment.
  4. The money transfer is carried out and registered in Western Union’s money transfer system.
  5. When the transfer has been completed, you will be given a receipt with a 10-digit Money Transfer Control Number (MTCN). After this, the money can be claimed by the recipient. The recipient does not have to know the MTCN number. However, it is advisable to give it to the recipient because the number makes it easier to find the transfer in the system. Additionally, some countries require that the recipient present the MTCN number when claiming the money.
  6. The recipient may claim the money without identifying* the agent in the receiving country. The recipient must fill out the *To Receive Money* form and present an ID to prove that he or she is the correct recipient.

Claiming money

  1. Go to your nearest Matkahuolto terminal or agent offering Western Union’s services. Use the Agent Location Finder to find your nearest outlet.
  2. Complete the ‘To Receive Money’ form by providing the requested information: country from which the money has been sent, sender’s name, amount sent and the MTCN number (Money Transfer Control Number) which makes it easier to find the transfer in the system.
  3. Present a valid ID to prove that you are the recipient. If you do not have a valid ID, you have to answer a test question. If so, you have to show a copy of your report to the police concerning your lost ID. The report may not be older than two months.
  4. Sign the form and take the money.

Contact details

Use the Agent Location Finder to locate your nearest Matkahuolto terminal or agent outlet offering Western Union’s money transfer services.

Call Center
Tel. 0800 14 14 14 (toll-free number if you call from Finland)
Tel. +46 410 484 05 (if you call from abroad)

Monday–Sunday 9:00–21:00, including red-letter days.

Additional information


* Subject to certain exceptions. For more information, see FEXCO’s and Western Union’s web sites.