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Parcel services

Transportation instructions for international consignments

Oy Matkahuolto Ab has specified the following instructions and weight, height and volume restrictions for consignments in order to ensure smooth and safe processing.

Dimensions and packaging of consignments

The consignment should be packaged properly and the address information should be clearly marked.
Matkahuolto does not accept unpackaged consignments for transport. The Customer’s VAT number is mandatory when shipping consignments to non-EU countries.

International air document

Weight restrictions

  • maximum weight per consignment: 5 kg

International air parcels

Weight restrictions
  • maximum weight per consignment: 210 kg
  • maximum weight per package 30 kg
  • the maximum dimensions of a single package: within the EU 80x 80x80 cm, the rest of the world 100x60x70 cm
  • volume 3 m³, cubic calculation 200 kg/m³
  • the maximum length of long items within the EU is 240 cm, in the rest of the world, 100 cm

International parcels

Weight restrictions
  • maximum weight per consignment 495 kg
  • maximum weight per package 55 kg
  • the maximum dimensions of a single package 80x80x80 cm
  • calculation 250 kg/m³ and volume 3.0 m³
  • the maximum length of long items within the EU is 240 cm, in the rest of the world, 180 cm

Other shipping restrictions

Matkahuolto reserves the right to charge an additional fee or to refuse to transport consignments that fall into the following restricted categories:
  • dangerous substances will not be transported
  • products requiring temperature-controlled transportation
  • dry-ice consignments will not be transported
  • ATA Carnet shipments (fair exhibitor shipments)
  • consignments delivered against payment (CAD = collect Cash Against Document), (FCR = Forwarder’s Certificate of Receipt) or transferable documents (FCT = Forwarder’s Certificate of Transit) will not be transported

Prohibited products that will not be accepted for transport:

  • goods or materials whose transport is prohibited by law or regulations.
  • hazardous, flammable or exploding products, fireworks, guns and/or ammunition
  • drugs, living plants, dead animals, pornographic or otherwise indecent material, politically sensitive material
  • foodstuffs, certain cosmetic substances, alcoholic drinks, art/antiques, precious metals, gems, gold and silver in any form, money (bills and coins), credit cards, traveller’s cheques, transferable securities

Charging criteria

The freight charged will be based on the waybill data.

The consignor pays all of the shipping-related fees, supplementary coverage fees and other expenses stemming from shipping, except taxes and customs duties.

Matkahuolto reserves the right to weigh and/or measure the consignment in part or in full for inspection purposes. The freight rate is based on either the waybill data or the result of the inspection, whichever is higher.

The currently valid fuel surcharge will be added to all prices.

Matkahuolto reserves the right to adjust prices.
 

Calculating shipping fees based on volume

If the volume weight of the consignment exceeds the gross weight, the volume weight will be used to calculate the shipping fee according to the table below:

International air parcels

  • Consignments of goods 1 m 3 = 200 kg

International parcels

  • Consignments of goods 1 m 3 = 250 kg

Other Fees

A separate fee will be charged to cover the costs stemming from Matkahuolto having to adjust taxes or acquire certificates or permits when requested to do so by the customer. 1–3 extra days may be added to shipments to certain areas; an additional fee will be charged for consignments to these areas. Ring Customer Service at 0800132,582 to obtain more information on which areas are subject to an additional fee based on their postal code.

Increase to Limits of Liability (ITLL)

Matkahuolto’s liability is limited by international conventions. The consignor can select ITLL (Increase to Limits of Liability), a supplementary service, for the consignment to increase the compensation paid in case of loss or damage to a maximum of € 45/kg (max. € 25,000/consignment). The maximum compensation for any damage may, however, not exceed the aforementioned restrictions, taking into consideration the value of the damaged or lost product. You can select ITLL by ticking the appropriate box on the WEB Customer Interface.

Liabilities and claims

The responsibilities and liabilities of the consignor, the consignee and Matkahuolto as well as the claims and liability for compensation are set forth in the contractual terms and conditions based on international conventions.

If an external visual inspection shows that the goods have been reduced or damaged, the consignee must lodge an initial complaint of this in writing with the carrier when the goods are released, otherwise the written claim must be lodged with Matkahuolto as follows:
  • international parcels, within 7 days of the acceptance of the goods
  • by air, within 14 days of the acceptance of the goods
A detailed claim for the damage must be submitted to Matkahuolto within 21 days of filing the initial complaint.

Entries such as ”uninspected” or ”not counted” made when picking up the consignment are not accepted as proof of loss or damage.

What papers need to be filled out?

The document required for shipping the consignment is created using Matkahuolto’s WEB Customer Interface.
A waybill in English is available for international consignments and is created using the information you have entered into Matkahuolto’s Web Customer Interface. Make sure that the consignee’s information is correct.

When sending a consignment outside of the EU, it should have either a pro forma invoice or a commercial invoice attached to it. Other documents that need to be used include documentary evidence of origin such as the EUR.1 movement certificate and the exporter’s notification with a commercial invoice. There are some exceptions when sending consignments within the EU, e.g., when sending items to areas that are not part of the customs territory of the EU. When sending consignments to these areas, you will need the proper documents for customs clearance. These areas include the Canary Islands, Ceuta and Melilla in Spain, the Channel Islands and Gibraltar in the UK, San Marino and the Vatican in Italy, and the Faroe Islands and Greenland in Denmark.
The required documents depend on the country the consignment is being sent to.